Privacy Policy
Effective Date: March 31, 2026
Suzhou Hyperleap Technology Co., Ltd. (hereinafter referred to as "we," "our company," or "us") fully recognizes the importance of personal information to you and is committed to strictly protecting your privacy rights, including compliance with the EU General Data Protection Regulation ("GDPR") and the Personal Information Protection Law of the People's Republic of China ("PIPL").
This Privacy Policy (hereinafter referred to as the "Policy") details the specific means by which we collect, receive, use, store, share, transmit, and process your personal information through the Hyperleap website, and explains your choices and legal rights regarding the use of your personal information. The term "personal information" as used in this notice specifically refers to information that can directly or indirectly identify, relate to, describe, or be reasonably associated with you or your family members. This definition does not include aggregated data or de-identified information that cannot be reasonably associated with or linked to you.
We explain the methods of processing personal information clearly through this Policy. Please read and fully understand this Policy carefully, especially the bolded terms that require special attention. You should only begin using our services after confirming your full understanding. By using our website, you signify that you have read, understood, and agreed to the terms of this Policy and accept our methods of collecting, using, and disclosing relevant information. If you do not agree to the terms stated in this Policy, you will not be able to use the Hyperleap website services.
This Policy applies to all Hyperleap websites, including but not limited to the following URL: https://www.hyperleap.com.cn/, as well as instant messaging services, telephone services, and hotline services provided by Hyperleap (collectively, the "Services").
If you have any questions, comments, or suggestions regarding the content of this Policy, you may contact our Data Compliance Officer via email at dpo@hyperleap.com.
This Policy will help you understand the following information:
Information We Collect About You
How We Collect and Use Your Personal Information
Storage and Processing of Your Personal Information
How We Transfer or Disclose Your Personal Information
How We Protect Your Personal Information
How We Use Cookies and Similar Technologies
Personal Information Access and Control Guide
Third-Party Websites and Applications
Specific Issues for Users in the People's Republic of China
Privacy Policy Update Notifications
How to Exercise Your Privacy Rights
1. Information We Collect About You
When you visit the Hyperleap website or register for any of its services, we will ask you to provide personally identifying information and collect location information.
Personal information may include location information, which involves data related to your computer/device (such as device model, operating system version, browser type, and other device setting parameters, device unique identifiers, and other software/hardware characteristic data), geographic location-related information (such as IP address), and usage log data (including telecom carrier/network operator information, language preference, access date and time, webpage browsing duration, access records, etc.). For details on log data, please refer to our Cookie Policy. This navigational information is automatically associated with personal information such as name, email address, physical address, and phone number. We use this data to statistically analyze the usage of the Hyperleap website.
Depending on how you interact with us and our services, we may collect various types of information, including:
Contact Information: Including your name, mailing/shipping address, phone number, and email address.
Social Media Information: Including information you post on our social media pages, your social media profile information, and other information you post on social media pages.
Audio Information: Including call center recordings, call monitoring recordings, and voicemails. For example, if you call our customer support center, we may record the call for quality assurance purposes.
Device and Browser Information: Including your device type, browser type, operating system name and version, device identifier(s), and IP address.
Location Information: Including your approximate location inferred from your device's IP address. If you are using any of our mobile applications, please note that we may collect your personal information at any time when the application is running in the foreground (screen fully visible) or background (screen not in focus).
Log and Usage Data: Includes the following information: the specific date and time of your visit to the Hyperleap website, the source website and the website you visited upon leaving, visit frequency, pages viewed, links clicked, and other detailed information about your interaction with the Hyperleap website.
We do not collect so-called "sensitive personal information," which includes credit or debit card numbers, financial account numbers or wire transfer instructions, government-issued identification numbers (such as social security numbers, passport numbers), biometric information, personal health information (or other information protected by any applicable health data protection law), children's personal information protected by child data protection laws, as well as any information or combination of information that falls under the definition of "special categories of data" in the GDPR, "sensitive personal information" in the CCPA, or any other applicable laws related to privacy and data protection.
2. How We Collect and Use Your Personal Information
Circumstances Where You Provide Personal Information
We collect personal information directly from you: When you browse the Hyperleap website, leave a message online, or apply to download documents such as whitepapers, you may need to provide the following basic information:
Category 1: You need to provide: name, nationality or region, affiliated institution name (including years in operation, scale, main business, and main products), current position, industry sector, and specific needs and innovation ideas.
Category 2: Contact information (email address, phone number).
The email address you submit will serve as one of the designated contact methods between you and the Hyperleap website, used to receive relevant business notifications (including new product releases, service changes, and periodic email direct marketing).
The information you provide in Category 1 helps us better understand your service needs regarding the Hyperleap website, enabling precise product promotion and recommendations. Hyperleap may use the methods described in Category 2 to interact with you by sending marketing materials, conducting business communications, or following up on business contacts.
Regarding the marketing advertisements in Category 2 mentioned above, you also have the right to change the scope of authorization and consent terms according to this Policy.
Log Data and Cookies
We collect your personal information through automated means: When you use our services, we use Hyperleap technology and collect log data and usage data to analyze user behavior trends, manage website operations, track user browsing paths, and aggregate demographic information about our user base. For details on our use of cookies on the website and how to manage preference settings, please refer to our Cookie Policy.
When providing specific services to you, we will collect, use, store, and protect your personal information in accordance with this Policy. If the collection of personal information exceeds the provisions of this Policy or the scope of the product/service agreement, we will separately explain the specific scope and purpose of the information collection and obtain your explicit authorization before collecting the information necessary to provide the corresponding service. If you choose not to provide the above information, it will not affect your ability to use the basic functions of the Hyperleap website. For more details, please refer to Article 6 of this Policy and our Cookie Policy.
Purposes and Methods of Using Personal Information
The personal information you provide and/or we collect will be used for the following purposes:
To provide functional support, analyze performance, fix errors, and improve the availability and effectiveness of Geek+ services.
To send you information, notifications, or business communications (including but not limited to push notifications necessary for service use), we may collect your personal information.
To adopt or improve our technical security measures.
To continuously optimize service quality and provide information display that better meets your personalized needs, we may use personal information collected from specific Hyperleap website services to enhance your work efficiency and user experience. Based on this data, we will push content that may interest you, including but not limited to Hyperleap product information, market activity updates, promotions, etc., as well as related information pushes and potential commercial advertisements.
We may design, develop, and promote new products and services based on statistical data of personal information.
We will conduct statistical analysis of service usage and may share these statistical data with the public or third parties, but such data will not include any personally identifying information or institution names.
To fulfill the purpose for which you provided the information. For example, if you provide your name and contact information to inquire about products or services, we will use that personal information to respond to your inquiry; if you provide personal information to purchase products or services, we will use that information to process payment and arrange delivery.
To process privacy rights requests, purchases, transactions, and payments, and to prevent transaction fraud.
To provide support and respond to inquiries, including investigating and resolving user concerns, while monitoring and improving our response measures.
For testing, research, analysis, and product development, including developing and improving our website, products, and services.
To respond to law enforcement requests, as required by applicable law, court orders, or other governmental regulations.
As otherwise described to you at the time of collecting your personal information.
To comply with applicable laws or legal proceedings (including requests from law enforcement or other government agencies), we may disclose your personal information.
If the use of personal information exceeds the established purposes at the time of collection, or exceeds a directly or reasonably related scope, we will notify you again and obtain your explicit consent.
3. Storage and Processing of Your Personal Information
Personal information collected by Hyperleap through its website will be initially stored within China by default. Depending on your choice, this data may be stored and processed in your region, or in any other country where Hyperleap, its affiliates, subsidiaries, or service providers maintain facilities.
4. How We Share or Transfer Your Personal Information
Sharing Personal Information Within the Hyperleap Entity
We may share personal information with affiliates and subsidiaries controlled by Hyperleap. For example, after a customer submits an inquiry through our website Hyperleap, technical support from a specific Hyperleap subsidiary may be required. The inquiry contact information will be shared with the designated Hyperleap subsidiary.
When we share your information within and among Hyperleap entities, in addition to the technical security measures described in this Policy, we will also use standard contractual data protection clauses.
Sharing Personal Information with Hyperleap Service Providers
We also share personal information with vendors or agents acting on our behalf, consistent with the purposes described in this Policy. For example, the customer service support company we hire may need access to personal information to perform its functions. In such cases, these companies must comply with our data privacy and security requirements and may not use the personal information obtained from us for any other purpose.
We share your personal information only for legal, legitimate, necessary, specific, and explicit purposes, and only share the minimum information necessary for providing the service. Our partners are not authorized to use the shared personal information for any other purpose.
Currently, our authorized partners include the following categories: clients, vendors, service providers, and other partners. We send relevant information to vendors, service providers, and other partners who support our business. Such support services include providing basic technical services, consulting services, analysis services based on anonymized data, and other professional services. For enterprises, institutions, and individuals with whom we share personal information, we will sign strict confidentiality agreements and information protection agreements, requiring them to process personal information in accordance with our guidelines, this Policy, and relevant confidentiality and security measures.
5. How We Protect Your Personal Information
We attach great importance to the security of your personal information. To ensure the security of the personal information you provide, we will take all reasonable and feasible measures, deploy industry-standard security protection solutions, and effectively prevent risks such as data leaks, information disclosure, illegal access, public disclosure, misuse, unauthorized modification, damage, or loss.
We will take reasonable and feasible measures to avoid collecting irrelevant personal information. Unless the law requires or permits an extension of the retention period, we will retain your personal information only for as long as necessary to achieve the purposes described in this Policy. We understand that the internet environment is not 100% secure and will do our utmost to ensure the security of all information you provide to us. However, the internet inherently has security risks, so like all companies, we cannot fully guarantee the security of personal information you submit through our services. We recommend that you exercise caution when using the internet.
Hyperleap adopts the following security measures to ensure the security of your personal information during storage, transmission, and preservation, including but not limited to:
Website services are encrypted and protected using the SSL/TLS protocol;
Stored personal information will use encrypted secret information in directories;
Encryption measures are adopted during transmission, such as firewalls, HTTPS endpoints, and IP packet filtering.
"Personal information breach" means "an incident where security measures are lacking, resulting in accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal information transmitted, stored, or otherwise processed." In the event of a personal information breach, we will promptly notify you in strict accordance with legal and regulatory requirements:
The actual situation of the security incident and its possible impact;
The security measures or remedial measures we have taken or will take;
Recommendations and response measures for individual risk prevention and mitigation.
We will promptly inform you of the incident via email, letter, phone call, push notification, etc. If it is difficult to notify each user individually of the relevant information, we will issue an announcement in a reasonable and effective manner.
At the same time, we will actively report the handling of the personal information breach to regulatory authorities as required.
6. How We Use Cookies and Similar Technologies
When you visit the Hyperleap website, browse emails sent by us or on our behalf, or otherwise use our content (including advertisements), we automatically collect certain types of usage data and device information. We (and our partners) typically use tracking technologies such as cookies (small text files sent by a website and stored on your device), pixel tags (or web beacons) to collect this information. Such tracking technologies can collect your browser information, device data, and browsing activity records, including IP address, browser type, device model, device unique identifier, specific date and time of your visit to the Hyperleap website, source website and the website you visited upon leaving, and data on your interaction with the services and content (e.g., web pages viewed, visit frequency, whether you opened an email or clicked an email link, whether you accessed services through multiple devices, product information viewed and clicked, and other similar actions on the Hyperleap website).
We (and our partners) collect information through cookies and similar tracking technologies to ensure the proper functioning of the Geek+ website, enhance your browsing experience, recommend content that may interest you (including targeted content and advertisements), recognize your login status on the Geek+ website and enable specific features, enable cross-device identification, monitor aggregate usage metrics related to the services (such as total visits, visit date/time, pages viewed, and visitor demographics), and continuously optimize service quality and user experience. We can only read cookie data provided by the Geek+ website.
Through cookie technology, we can store data such as your preferences. When you visit again, we will display the necessary information; or the Geek+ website will use cookies to identify your source website to track the effectiveness of Geek+ website advertisements.
Your browser may provide controls to manage cookies or other tracking technologies, or to reject cookies. You can manage your cookie settings according to your preferences and also clear all cookies saved on your computer. Most web browsers have the ability to block cookies, but if you choose this option, you will need to reset your user preferences each time you visit the Geek+ website. For information on how cookies work and how to manage them, please visit the allaboutcookies.org website. To control the Flash cookies we occasionally use on specific websites, please click here.
In addition to cookies, we use other similar technologies on the Geek+ website, such as web beacons and pixel tags. For example, emails sent to you may contain link addresses pointing to content on the Geek+ website. When you click that link, we track the click behavior to understand your product or service preferences, thereby proactively optimizing the customer service experience. Web beacons are usually identifiers embedded as transparent images in websites or emails. Through pixel tags in emails, we can determine whether the email has been opened. If you do not wish to have your activity tracked in this way, you can unsubscribe from our email list at any time.
For more information on how we use cookies and similar technologies, please refer to our Cookie Policy.
Interest-Based Advertising Research
We use interest-based advertising technology to deliver precise and relevant online advertisements to you. We also allow third-party online advertising networks, social media platforms, and other service providers to collect long-term data on your use of the services in order to display personalized advertisements to you on the Hyperleap website, third-party online services, and the various devices you use.
Typically (though not always), information used for interest-based advertising is collected through cookies or other similar tracking technologies. We may provide specific identifiers (such as email addresses or user IDs) or hashed data to third-party advertising partners to identify you across different devices or to deliver relevant advertisements to you on social media platforms you may use. In addition to interest-based advertising, third-party partners may also use personal information to provide advertising-related services, such as data reporting, ad attribution analysis, market research, and data analysis.
Some web browsers, websites/platforms, and mobile devices allow users to make specific choices regarding interest-based advertising, as described below.
Web Browser Opt-Out Mechanism: You can choose not to receive interest-based advertisements by using the browser opt-out tools and consumer choice mechanisms provided by interest-based advertising self-regulatory organizations via the links below.
You need to perform the opt-out setting separately on each browser and device, because each opt-out action only applies to the specific browser or device you opted out on. If you delete or reset cookies and mobile identifiers, change browsers, or use other devices, any opt-out setting cookies or tools may become invalid, and you will need to perform the opt-out operation again. Even if you choose to stop receiving interest-based advertisements, you may still receive advertisements, but their relevance may decrease.
Some service providers may offer you choices regarding interest-based advertisements. For example, some social media platforms allow you to manage your advertising preference settings directly through their services. For more information, please refer to the privacy policy of the third-party service you are using.
7. Personal Information Access and Control Guide
You have specific rights regarding the personal information we hold. Some rights apply only in specific circumstances as detailed below. We explain below how to exercise these rights. Please note that we require you to complete identity verification before responding to any request to exercise rights. Please send your request to the Data Compliance Officer at dpo@hyperleap.com as stipulated in this Policy.
Access, Correction, and Deletion of Personal Information
You have the right to request access to, correction, updating, or deletion of your personal information. You may object to the processing of your personal information, request us to restrict the processing of your personal information, or request the portability of your personal information. If we have collected and processed your personal information based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of our previous processing based on consent, nor will it affect the processing of personal information based on legal processing grounds other than consent.
Regarding your deletion request, the following aspects need to be considered:
When personal information is no longer necessary in relation to the purposes for which it was collected or processed (e.g., after unsubscribing from newsletters or advertising notifications).
You withdraw your consent on which the data processing is based (and we have no other legal ground for processing).
You exercise your right to object to the processing of personal information.
The personal information has been unlawfully processed.
The deletion is necessary for compliance with a legal obligation.
The personal information was collected in connection with the offering of information society services to a child.
However, please note that if the processing of personal information is necessary, we may retain such information. In this case, we will promptly notify you, including in the following situations:
For exercising the right of freedom of expression and information;
For compliance with a legal obligation or performing a task carried out in the public interest or in the exercise of official authority vested in the controller;
For reasons of public interest in the area of public health;
For archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, where the deletion right would likely render impossible or seriously impair the achievement of the objectives of that processing;
For the establishment, exercise, or defense of legal claims.
If you request the deletion of personal information that has been made public and there is a legal basis for deletion, we will take reasonable steps and try to notify other third parties that display such personal information or provide links to it, to achieve simultaneous deletion.
Constraining Automated Decision-Making in Information Systems
In certain business scenarios, we may make decisions based solely on non-human automated decision-making mechanisms such as information systems and algorithms. If such decisions significantly affect your legal rights, you may request an explanation from us.
Responding to Your Above Requests
For security reasons, you may need to submit a written request or provide proof of identity. Before processing your request, we may ask you to verify your identity.
We generally do not charge a fee for reasonable requests. However, if a request is repetitive and exceeds reasonable limits, we may charge a fee based on the specific circumstances. We may reject requests that are: excessively frequent and lack reasonableness, require disproportionate technical effort (e.g., developing a new system or fundamentally changing current practices), may infringe on the legal rights of others, or have extremely low feasibility (e.g., involving information stored on backup tapes).
We may be unable to respond to your request in the following circumstances:
Related to fulfilling obligations imposed by applicable laws and regulations on the relevant personal information controller;
Directly related to national security and national defense;
Directly related to public security, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and execution of judgments;
To protect the vital legitimate rights and interests of you or other individuals;
Responding to the request of the personal information subject would cause severe damage to the legitimate rights and interests of the personal information subject or other individuals and organizations.
If we are unable to respond to your request, we will provide you with an appropriate explanation.
8. Third-Party Websites and Applications
The Hyperleap website may contain links to other third-party websites or applications that are not owned or controlled by us (e.g., YouTube, LinkedIn, Facebook, and Twitter, collectively "External Sites"). Such links do not constitute our endorsement of these External Sites. We provide these links solely for your convenience and are not responsible for the content of these External Sites or their privacy practices.
Your use of External Sites is subject to the terms of use and privacy policies of those respective sites. We recommend that when you leave our website or visit External Sites, you carefully read the privacy policies of any External Site that collects your personal information.
9. Specific Issues for Users in the People's Republic of China
If you use the Hyperleap website within China, pursuant to the Personal Information Protection Law of the People's Republic of China ("PIPL"), Hyperleap, as a data controller or data processor, will assume the following additional responsibilities:
If you use the Hyperleap website within China, Hyperleap will collect and process your personal information in accordance with PIPL.
Hyperleap will not collect sensitive data as defined in Article 20 of the General Data Protection Regulation (PIPL).
Hyperleap will store personal information collected from the People's Republic of China within China.
Hyperleap will not provide personal information to entities outside of China unless it complies with the conditions stipulated in Articles 38 and 39 of PIPL.
Hyperleap will comply with the requirements for data controllers and data processors under PIPL as stipulated in this Policy.
Hyperleap will ensure and assist data subjects in exercising their relevant rights under Chapter 4 of the General Data Protection Regulation (PIPL).
10. Privacy Policy Update Notifications
This Privacy Policy will be adjusted in accordance with revisions to applicable laws and regulations as well as changes in business practices from time to time. We reserve the right to supplement and modify the content of this Policy. Significant changes as referred to in this Policy may include, but are not limited to, the following:
Material changes to our service model, such as the purposes of personal information processing, types of processing, and methods of use;
Material changes in ownership structure and organizational structure, such as business adjustments, bankruptcy mergers, and acquisitions;
Material changes to the primary parties with whom personal information is shared, transferred, or publicly disclosed;
Material changes to your rights regarding the processing of your personal information and the ways to exercise those rights;
Material adjustments to the responsible department, contact information, and complaint channels to improve personal information protection and security processing mechanisms.
For significant changes, we will provide more prominent notifications (for specific services, we will send an email notification detailing the specific changes to the Privacy Policy).
The "Last Updated" date at the top of this page indicates the latest revision date of this Policy. The revised Policy becomes effective on the date of publication. To ensure you are promptly informed of our information processing and privacy protection practices, we recommend that you periodically review this Policy.
11. How to Exercise Your Privacy Rights
If you have any questions, comments, concerns, or suggestions regarding this Policy or our privacy protection measures, please contact the Data Compliance Officer via email at dpo@hyperleap.com. We will promptly process your privacy rights requests regarding your personal information and inform you of the relevant processing results.
You also have the right to file a complaint with a national or international data protection authority regarding our collection and use of your personal information. Please refer to the contact information of the relevant data protection authority accordingly.
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